Frequently Asked Questions
Everything you need to know about shopping with LANEWAY THE LABEL.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. Please allow 1-2 business days for our team to pack and dispatch your order from our warehouse.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that for hygiene reasons, jewelry and intimates cannot be returned unless faulty.
How do I know which size to choose?
Each product page features a detailed size guide and specific fit notes. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or contacting our customer service team for personalized advice.
Do you offer international shipping?
Yes, LANEWAY THE LABEL ships worldwide. International shipping costs and delivery timeframes vary by location and will be calculated at checkout. Please note that customs duties and taxes are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How should I care for my LANEWAY garments?
To ensure the longevity of your pieces, we recommend following the care label instructions on each garment. Most of our delicate fabrics prefer a cold hand wash and being dried flat in the shade.